Getting in touch
Everything is handled in writing, so that both sides keep a record of what was said about an order, a fault or a refund. The form below writes your enquiry out and gives it a reference, and the screen that follows says exactly what has happened to it.
Write about anything: what is in an item, which one suits what you are setting up, an order, a cancellation or a complaint. A message is acknowledged within 2 working days. If you would rather write on paper, the postal address beside this is the same business and reaches the same person.
This is the address for correspondence and for the service of documents. Templary is a trading name of Kateryna Pochynok, a sole trader.
How quickly
A message is acknowledged within 2 working days. A complaint is answered in full within 10 working days, and if it needs longer you will be told so, and why, before those 10 days are up. These are undertakings given here, not legal minimums.
No telephone
There is no telephone number for this business, here or anywhere else on the site. Everything to do with an order is done in writing, which means neither side has to rely on remembering a conversation.
The form, and what it can do
It writes your enquiry out in full, gives it a reference and opens your own email application with both in it, addressed here. Pressing send is yours to do, and the full text stays on the screen in case nothing opened.
What can be answered, and what cannot
- What is in an item, and whether it will do a particular thing.
- Which of the six site templates suits what you are setting up.
- Whether a page pack fits the template you are looking at.
- Anything about an order, a delivery, a cancellation or a refund.
- Building or setting up a site for you, at any price.
- Changing a template to order, or writing your text.
- Support for your account, hosting or domain with another company.
Writing about your data rather than about an order? The same addresses work, and what happens to what you send is set out on the Privacy Policy page. Cancelling a purchase has its own instructions, and a statutory form you may use, on the Refund & Cancellation page.