Refund & Cancellation

You have 14 days to cancel a purchase without giving a reason. That right is shortened in one way only: if you tick both boxes at the checkout, asking us to send your access link straight away and acknowledging what that costs you, it ends for the items that email covers, and for nothing else. Without both of those ticks it runs the full 14 days, and the email waits until it has.

Supply begins at the moment the email carrying your access link is sent. Nothing is downloaded. That is the event the two boxes are about, and it is the only thing that can shorten the 14 days.

Separately from that, if an item is faulty, not as described or not fit for a purpose you told us about, you can ask for it to be put right or for your money back. That right is not affected by the 14 days, by any consent you gave, or by anything on this page.

There is no blanket "no refunds" rule here, and there could not be: a trader cannot take away a consumer's statutory rights, and a term that tried would have no effect.

Your right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right to cancel, you must inform us (Kateryna Pochynok, trading as Templary, 9 Garrick Rd. Lichfield WS13 7DR, England, United Kingdom, support@templary.cloud) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We will make the reimbursement without undue delay, and not later than 14 days from the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

The model wording in the regulation carries a final paragraph for contracts for services, under which a consumer who asked for work to start during the cancellation period pays a proportion of the price for what was done. It is not reproduced above, because nothing sold here is a service: these are files, not work carried out for you.

For digital content the regulation works differently, and the next section sets out how. Printing a services paragraph over a sale of files would describe a rule that does not apply to your purchase, and describing the wrong rule is worse than describing none.

What is supplied, and when supply begins

Everything sold here is digital content: a link that opens the item in your own Framer account, and a guide, both carried by one email. Supply begins at the moment the email carrying your access link is sent. Nothing is downloaded. There is no file to download and no other event that could mark the start, which is why that email is named here, at the checkout and in the Terms of Service in the same words.

Digital content supplied immediately

Where you ask for digital material to be made available to you straight away, we ask for your express consent at the checkout, before your order is placed: consent to the supply beginning immediately, and an acknowledgement that you will lose your right to cancel once supply has begun. If you give that consent and we then send that email, the 14-day right to cancel no longer applies to the items it covers.

If you do not give that consent, we will not begin supplying the material until the 14-day cancellation period has ended, and you keep your right to cancel during that period. Immediate supply is something you ask for, not something that happens to you.

Losing the right to cancel does not affect your legal rights if the material is faulty, not as described, or not fit for a purpose that you made known to us before you bought it. In those cases you may be entitled to a repair or replacement, a price reduction, or a refund under the Consumer Rights Act 2015.

The two conditions, and what happens if either is missing

Regulation 37 sets two conditions, and both have to be met:

• you give express prior consent to the supply beginning during the 14-day period. Prior means before the order is placed, which is why it is asked for at the checkout and not in the confirmation that follows it; and
• you acknowledge that you will lose the right to cancel once supply has begun, and we keep that acknowledgement and send it back to you with the order confirmation on a durable medium.

Both are asked for at the checkout, as a tick you make yourself, before the order is placed. Neither box is ever ticked for you: consent that arrives pre-ticked is not express consent, and consent buried in a page of terms is not consent at all. Your answers are then recorded and repeated back to you in the order confirmation email, on a durable medium, so that you keep your own copy of what you agreed. Where a basket holds several items, the consent covers the items you are actually asking for immediately.

If either condition is not met, the right to cancel runs the whole 14 days. There is no other way it can be shortened: not by the time that has passed, not by an email we chose to send without being asked, and not by anything written on this site.

Any clear statement will do. Email support@templary.cloud, or write to Kateryna Pochynok, trading as Templary, 9 Garrick Rd. Lichfield WS13 7DR, England, United Kingdom. You may use the form in the next section, but you do not have to, and you do not have to give a reason.

What helps is the email address you used and the order reference, because that is how an order is found. Send the cancellation before the 14 days are up and it counts, even if it reaches us afterwards.

To Kateryna Pochynok, trading as Templary, 9 Garrick Rd. Lichfield WS13 7DR, England, United Kingdom, support@templary.cloud:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the provision of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.

In full, by the same means you paid, within 14 days of the day we are told you are cancelling. You will not be charged a fee for the refund, and you will not be offered a credit note instead of your money.

How long your bank then takes to show it is up to your bank, and that is usually a few working days.

Digital content has to be of satisfactory quality, fit for a particular purpose you made known to us, and as described (Consumer Rights Act 2015, sections 34 to 36). If it is not, you have these rights, and they are separate from anything about cancelling:

• a repair or a replacement within a reasonable time and without significant inconvenience to you (section 43);
• a reduction in price, or a refund, where a repair or a replacement is impossible, or where one has been tried and the content is still faulty (sections 42 and 44);
• compensation if the files damage a device or other digital content of yours and we have not used reasonable care and skill (section 46).

Write to us with the item, the order reference and what the fault is, with a screenshot if that is easier than describing it. If the fault is real we will fix it, replace the files or refund you, and nothing on this page limits which of those you are entitled to.

An item doing exactly what its page says it does is not a fault, even when that is not what you hoped for. Every item page states how many pages the item contains, what is delivered with it, what you will be doing to fill it in, and what the item deliberately does not do. Those statements are what the item is sold as.

So a page pack having no home page, a template having no shop or booking calendar, and an empty gallery waiting for your own pictures are stated limits rather than defects. They are printed on the item page before you buy, not discovered afterwards.

Needing a paid plan from the company whose software the item opens in is in the same position: it is stated on the Delivery & Service Terms page and on every item page before you buy.

If an item page ever describes something inaccurately, that is our mistake and not your problem: it is then content that is not as described, and the section above applies.

You will not find "all sales are final", "digital purchases are non-refundable" or anything of that shape on this site. Terms like those are unenforceable against a consumer and misleading to publish.

The 14-day right to cancel is limited only in the way regulation 37 allows: by your own express consent to immediate supply, given in words at the time of the order. It is never limited by a term you did not agree to, and never by the mere passing of time before that consent is given.

Write to support@templary.cloud, or by post to Kateryna Pochynok, trading as Templary, 9 Garrick Rd. Lichfield WS13 7DR, England, United Kingdom. Say what happened and what you would like done about it.

A complaint is acknowledged within 2 working days and answered in full within 10 working days. If it needs longer, we will say so, and why, before those 10 days are up. The same undertaking is in the Terms of Service.

This business does not belong to an alternative dispute resolution scheme, and no ombudsman covers it. If it joins one, it will be named here. You can take a dispute to court; consumer disputes of this size are dealt with by the small claims track, which is designed to be used without a solicitor, and free advice is available from Citizens Advice at www.citizensadvice.org.uk.

Prices are in pounds sterling, and the figure beside an item is the figure charged for it. Payment is taken by a payment provider on its own page; there is no card field anywhere on this site, and no card number reaches this shop at any point.

A refund is made through that same provider, back to the card or account the payment came from. That is not a preference, it is what the regulation requires: reimbursement by the same means you paid, unless you expressly agree otherwise, and with no fee for it. A refund therefore goes nowhere else, and a credit note is never offered in place of your money.